Privacy Policy

Senna Research (“Company,” “we,” “us,” or “our”) operates this website (the “Website” or “Service”). This Privacy Policy describes how we collect, use, disclose, and protect information obtained through the Website and related services. By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

Important age restriction

This Website is intended solely for qualified researchers, research institutions, laboratories, and individuals who are at least twenty-one (21) years of age. Individuals under twenty-one (21) are not permitted to access, use, register for, purchase from, or submit information through this Website. By accessing or using the Website, you represent and warrant that you are at least twenty-one (21) years of age.

We do not knowingly collect, maintain, or process personal data from individuals under twenty-one (21) years of age. If we become aware that personal data has been collected from an individual under twenty-one (21), we will take reasonable steps to delete such information from our records.

Information we collect

We may collect the following categories of information:

Personal information

• Name
• Email address
• Telephone number
• Billing and shipping addresses
• Company, institution, or laboratory name
• Account credentials
• Order history and transaction details
• Customer service communications
• Research account details (name, organization, email)
• Acceptance of Research Use, Terms, and Privacy at registration

Automatically collected information

• IP address
• Browser type and version
• Device identifiers and operating system
• Pages visited and time spent on pages
• Referral URLs
• Date and time of access
• Session and cookie identifiers

How we use information

We may use collected information to:

• Provide, maintain, and improve the Website
• Process transactions and fulfill orders
• Verify eligibility, identity, and compliance requirements
• Respond to inquiries and customer service requests
• Remember essential preferences such as cart contents, sign-in, and researcher verification
• Detect fraud, unauthorized activity, and security incidents
• Enforce our Terms and Conditions and Compliance Policy
• Comply with applicable legal and regulatory obligations
• Send marketing or educational communications where permitted by law

Cookies and local storage

We use essential cookies and local storage only: your cart, sign-in session, researcher-verification acknowledgement, and this cookie notice. We do not use advertising pixels, remarketing tags, or Google Analytics. Disabling storage may prevent sign-in, cart, and preference features from working.

Marketing communications

If you subscribe to receive communications from us, we may send promotional emails, newsletters, product updates, educational content, and other marketing materials. You may opt out of marketing communications at any time by following the unsubscribe instructions included in such communications or by contacting us directly.

Disclosure of information

We may disclose information to:

• Service providers assisting in Website operations
• Payment processors and fraud prevention providers
• Shipping and fulfillment partners
• Hosting and authentication providers
• Legal and regulatory authorities when required by law
• Professional advisors and auditors
• Successors in the event of a merger, acquisition, or asset sale

We do not sell personal information to third parties.

Data security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage can be guaranteed to be completely secure.

Your privacy rights

Depending on your jurisdiction, you may have rights regarding your personal information, including access, correction, deletion, data portability, restriction of processing, withdrawal of consent, and objection to processing. To exercise applicable rights, please contact us using the information below.

Retention of information

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Third-party links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of third-party websites.

Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on this page with a revised effective date.

Contact us

If you have questions regarding this Privacy Policy, please contact us:

• Email: support@sennaresearch.com
• Website: Senna Research